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System Requirements​

Mobile Devices

Mobile devices with small screens have limited ability to process the "Report an Injury" feature. This is because the Report Injury pages are not configured for mobile use as the Report an Injury website pages are not directly within the BEACONNECT website domain. BEACONNECT Excel reports are also not viewable on tablets and phones. See the Internet Browser specifications below for any other known restrictions for mobile devices.

Apple Devices

Apple products, for example iPhones, iPads, and Mac products are not compatible with the Online Quoting feature. The Online Quoting pages are not compatible with Apple iOS (operating system). See the browser specifications below for any other known restrictions for specific Apple devices.

Browser Specifications

 

Microsoft Browsers

Microsoft is no longer providing support for Internet Explorer 9 or 10. Please upgrade to Internet Explorer 11 or Microsoft Edge for Windows 10. The new BEACONNECT will not load with prior versions.
Click here to download the latest Microsoft browser.edge-logo-sm.png

Note: The Edge browser for Windows 10 does not support the Report an Injury feature. In Windows 10, you can still access Internet Explorer to use all the BEACONNECT features.  Click here for steps for Windows 10 and the Edge browser.

You may see the message "Only secure content is displayed" at the bottom of your browser window. If you do, click "Show All Content", and click Retry to re-display the web page.

Active X must also be enabled. From the browser menu, select Tools > Internet Options, and click the Security tab.  Click the Internet globe icon to select the Internet zone, and then click Custom Level. Scroll to the ActiveX Controls and Plug-ins section and enable Active X controls. Click OK to save.

 

Chrome

Please upgrade to Google Chrome 4 or newer. The new BEACONNECT will not load with prior versions. Click here to download the latest Chrome browser.

Note: Any mobile device accessing BEACONNECT using a Chrome browser will not have the ability to process Online Quotes. Also, Loss Prevention documents cannot be accessed by Chrome from an iPhone.

In Chrome, you may see the message "Only secure content is displayed" at the bottom of your browser window. If you do, click "Show All Content", and click Retry to re-display the web page.

 

Firefox

​Please upgrade to Firefox 4 or newer. The new BEACONNECT will not load with prior versions.
Click here to download the latest Firefox browser.

Note: Any computer/laptop accessing BEACONNECT using a Firefox browser will not have the ability to process Online Quotes. Firefox browsers cannot load the Login Help video.

 

Safari

Please upgrade to Safari 8 or newer. The new BEACONNECT will not load with prior versions.
Click here to download the latest Safari browser.

Note: Safari browsers on a MAC desktop cannot open Policy, Claims, or Loss Prevention documents in BEACONNECT.

 

 

If you need further assistance, please contact the Beacon Help Desk by email at helpdesk@beaconmutual.com or  by phone at (401) 825-2650.

For All Internet Browsers


The following list applies to all browsers:

  • Browsers should support 128-bit encryption; and the optimum browser resolution is 1024 x 768.

  • Adobe Reader must be installed. Click the Adobe icon to download a free version of Adobe Reader: Adobe can be configured to open PDFs directly rather than in the browser window. download.png
    Open Adobe Reader and access Preferences. Make sure the check box is not checked to "Display PDF in a browser.

  • Cache Settings: Your browser should be set to check for new pages each time you visit a page rather than displaying an older version that may be be stored in your cache. Open your browser and access the "Internet Options". For the Browsing History settings, make sure that it is set to refresh "Every time I visit the webpage". Click OK to save.

  • Pop-Up Blocker: BEACONNECT uses pop-ups for some features. If you have pop-ups blocked, your browser can be set to allow exceptions for BEACONNECT. In the browser menu, access the Pop-up Blocker Settings and add: https://beaconnect.beaconmutual.com/           
    The BEACONNECT address will appear in the Allowed sites field. Click Close to save.
    If you have the Google toolbar or similar software, make sure to allow popups there as well.

  • Cookies, and Javascript must be enabled to view invoices or reports, report a claim or make payments. In the browser settings check to enable both Cookies and Javascript.
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